Returns & Exchange

Warranty
Products available on our website come with a manufacturer's 2-year warranty unless mentioned otherwise. Dive into the product specifics or refer to the warranty details supplied by the manufacturer to grasp the full scope. In case of malfunctions, either approach the closest distributor or reach out to our customer service for pick-up coordination. Our experts will evaluate the product and decide the next steps – whether that's a refund, exchange, or repair.

Defective Items
If we determine that the fault is due to misuse or if the product is deemed without fault, expect it to be shipped back at your expense. Make sure you consult the user guide carefully before use. Be aware, we don't take accountability for mismatches with skin tone; always ensure a product suits your skin type before buying.

For devices not operating correctly, please get in touch. For a thorough assessment, send a 2-3 minute video via WhatsApp, capturing the issue right from when the device is plugged in. Remember to mention your name or Order ID in the video. If within 30 days of receiving the item we identify a fault, we'll cover its return. Once we have the device, we'll inspect and decide on the appropriate action. This may take 2-3 weeks.

After the initial 30 days, any returns, whether for repairs or replacements, will require you to bear costs, including shipping, insurance, customs duties, and taxes.

Return Instructions
Should a return be necessary:
- Ensure the return is within 30 days of purchase.
- Items are your responsibility until they reach us. For your peace of mind, consider a trackable service with appropriate insurance.
- All costs associated with returns, including shipping, insurance, and customs fees, are your responsibility.
- Products confirmed as faulty and returned within 30 days will have delivery charges (maximum of €50 EUR) refunded.
- If product packaging is damaged or the seal is broken upon return, a 50% restocking fee, original postage costs, and any customs fees will be your responsibility.
 
Cancellations
Cancellation processes differ:
- Cancel before dispatch: Full refund.
- Cancel post-dispatch: We deduct shipping costs.
- If the order reaches you: You'll be charged collection fees unless you’re returning a faulty device.

For more information or to initiate a return, contact us at support@no2hair.com or +44 208 841 1144. Refunds, when suitable, will be processed through the original payment method. After we receive the returned product, the refund will reflect on your payment method within 3-7 working days.

Buyer Responsibilities
If you have health concerns, discuss product use with a medical professional. Check the manufacturer's official site for a comprehensive product overview, as our site might only provide summaries. For discrepancies in skin tone, ensure compatibility before ordering. If there's a mismatch, consider reselling the item locally or on third-party platforms. Note: Opened items with a broken seal are non-returnable.